Service Hours

[Bauce]

[exploited]

All of this can be resolved with proper planning and reasonable policies, which the customer should be informed of prior to signing a contract anyways.

You are literally making this sound like these guys are in training to be an astronaut. It isn't that hard. It isn't that costly. These technicians aren't making $40 an hour. Their average job requires no more skill or time than it takes me to cook a pizza.

Further, it isn't like figuring out a route is hard. This town has 6500 people in it. You'll be driving ten minutes at MOST between jobs. So you put what needs to be done into a computer program that analyzes the job and route requirements and maximizes it for you. This isn't nearly as mindblowingly complex as you say it is.

[uebermann]

[uebermann]

[exploited]

Haha no, it's not a hard job that requires oh so much skill. It takes like a year of college. And not even a real college - an online course with some practical testing methods will do.

Further, lol, your solution is the same as mine. Windows. Its like you think I am demanding a precise appointment time.

There is nothing complex about appointments. Literally everybody in the business world is capable of doing them. Except for cable installers - their job is apparently more complex than doctors, every other service appointment on the planet, etc.

[Bauce]

[Professor]

I had a similar experience with Sears recently. Not going into the whole story, but it was my 4th service call for the same problem in 12 months. I was up for a new washer under their no-lemon guarantee. But, of course, they wanted to dick me around.

They made an appt for Friday, 1-5pm. Then, they no-showed. I called at 5:30 and was told they'd rescheduled for Monday 8-12. Neither me nor my wife got a call. On Monday, no one showed up until she called at 12:15, and they got there for 12:30.

After they still didn't fix the washer, and were stalling me on getting a new one, I sent them a draft of a letter that I'd sent to my attorney. Basically, I was demanding a new washer, same model as the old one, PLUS wages for my wife and my missed work. I explained that I was OK missing work, IF they actually showed up. But, since I'd missed 4 hours of work and my wife missed 4 hours, and they didn't come until AFTER their scheduled time on the Monday, under Louisiana law we believed we were entitled to 8 hours of compensation equal to our pay (roughly $400).

They agreed to get us a new washer rather quickly.

[uebermann]

[Bauce]

I personally would much rather have the guy give me an actual appointment time and show up 15 minutes late than give me an 8 hour window.

[exploited]

Ditto. There is no reason why the blocks should be any longer than three hours. None at all.